INTRO: Given the present circumstances, thanks to the coronavirus pandemic, availing customer support from brands are often a hassle. As a step to form it easier for patrons, Samsung India has now started offering customer support through WhatsApp.
Samsung Offering Whatsapp Customer Support Service
If you’re a Samsung customer, all you’ve got to try to do is text Samsung’s WhatsApp Customer support number 1800-5-7267864. After saving the amount, you’ll see it in your WhatsApp contacts list. Open the chat window and send them your query. You can avail technical support, get information about service center locations, repair status, and more. The service is out there from 9 AM to six PM on all days of the week.
Apart from WhatsApp, Samsung offers a variety of customer support options like remote support, live chat, call center-based technical assistance, video tips, and Samsung Members app. Samsung claims to resolve over 70,000 queries through remote support monthly. The company offers remote support to all or any Samsung smartphone and Smart TV users.
Samsung Customers Can Also Use the app for live chat
In case you didn’t know already, the Samsung Members app has over nine million users. Samsung customers may use the app for live chat, placing service requests, tracking repair progress, remote support, and phone diagnostics. Moreover, there’s a community section that you simply may use for helping yourself and interesting with other Samsung users.
“WhatsApp support is another step we’ve taken to supply contactless service options to our consumers, especially within the current situation. We are confident that this may help us deepen our consumer’s connections while providing greater convenience to them. We are hopeful our consumers will utilize the WhatsApp support service to make sure they stay home and stay safe,” said Sunil Cutinha, vice chairman, Customer Service, Samsung India.
