Usually, when you go to retail shops to recharge your plan, the shop owner gives you the phone to enter your number. But this is not an option anymore as there is a risk of coming into contact with a person infect.
When the Smart Connect Retailer App is open for recharge it prompts for the number to be entered. For ensuring the accuracy of the number typed in, the retailer asks the customer to enter it. But now, the customer will speak out the number and the app will type it automatically. However, there are no reviews available for how accurate the app is in recording the voiced numbers. All the open outlets in the Green Zone and Red Zone are going to be providing this facility. This is the only change that you will find while recharging your phone number through a retail outlet; everything else will remain the same.
A lot of people might not speak numbers in English. That is why the company is enabling this speak numbers in Hindi as well. In the coming time, Vodafone Idea will be equipping the app with more regional languages to make it convenient for people from every part of India to recharge their devices. Ambrish Jain, the Chief Operating Officer (COO) of Vodafone Idea, said that telco endeavours to innovate their services and help out their 300 million customers during the time of crisis.
Vodafone Idea has introduced the facility of contactless recharge at its retail outlets for ensuring that social distancing is maintained. The contactless recharge facility.