Vodafone Idea Launches AI-Powered Chatbot on WhatsApp


INTRO: The telecom company Vodafone Idea on Friday had announced that an AI-powered virtual assistant called VIC that it says will help offer better service and support to its customers whole around the country.

AI-Powered Chatbots launched In Whatsapp

The new tool is now live 24X7 on the company’s websites, as well as the My Vodafone and My Idea mobile apps. It is also available as a WhatsApp chatbot that can be accessed via SMS links that every Vodafone Idea user will receive.

AI-Powered Software Offers Constant Support to Customers

The new AI-powered software will offer customers instant responses on a range of service-related requirements, including queries about bill payments, value-added services (VAS), plan activations, new connections, data balances, bill requests, and more. According to the company, it was built in double-quick time because of the pandemic that is preventing companies from providing traditional customer support through its regular retail outlets.

Statement from Vodafone Idea Official:

In a prepared statement from, Vishant Vora, who is the Chief Technology Officer at Vodafone Idea, said that the new service will provide an enhanced customer service experience to all the customers as a part of the company’s ‘Digital First’ approach. He also further claimed that the new tool is an ‘industry-first initiative’ that will help customers at a time when the personalized service through traditional channels and ways has become impossible because of the current situation of Coronavirus pandemic.

According to the statement from Vishant Vora: “In line with our digital-first approach, we are constantly innovating and deploying technology-based solutions which are cost-effective, convenient and offer an instant resolution for our customers. VIC, an AI-powered intelligent customer service platform, developed by our technology partner, ORISERVE, is an industry-first initiative and has huge relevance especially at a time when customers are house-bound”.


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