Video meeting app Zoom’s Founder & CEO has apologized for the privacy and security issues. “Zoom-bombing” seen as a surge in usage globally as people work from home during lockdowns.
Zoom’s founder and chief executive, Eric Yuan, has published a post “apologising” for the myriad and elaborate privacy gaffes with Zoom. Yuan has also offered an explanation behind the mess-ups and announced ways in which it intends to fix the concerns.
Explaining the reason behind Zoom’s privacy issues, Yuan clarifies, about the service built ground-up keeping the enterprise user in mind. Its cybersecurity protocol will largely be governed by the organisation they are associated with.
“We will conduct a comprehensive review with third-party experts and representative users to understand and ensure the security of all of our new consumer use cases and prepare a transparency report that details information related to requests for data, records, or content,” said Yuan.
Yuan has already had his company offer a prior apology about the confusions regarding the app’s encryption standards. According to the clarification that he offers, “In a meeting where all of the participants are using Zoom clients, and the meeting is not recorded. We encrypt all video, audio, screen sharing, and chat content at the sending client. And do not decrypt it at any point before it reaches the receiving clients.”
In a bid to fix the issues on his platform, Yuan has announced a complete freeze of developing new features. Creating a transparency report on the issues, enhancing the bug bounty programme. As well as introducing white box presentations to further identify privacy issues. Also hosts weekly webinars to personally address privacy issues on the platform.